Case Study: Telecom Italia elevates customer experience with real-time QoE insights from Sandvine

Telecom Italia Elevates the Customer Experience

Telecom Italia, a Sandvine customer since 2012, needed better visibility into the quality of web‑browsing and video experiences across its fixed and mobile networks. The operator required real‑time KPIs and subscriber insights to proactively diagnose network issues, spot quality trends before they affected customers, and feed its SOC/CEM, planning and marketing systems.

Sandvine provided real‑time traffic classification, a Record Generator that delivers raw data and calculated QoE metrics, and flexible Network Analytics with simple third‑party integration. Those feeds into Telecom Italia’s big data and CEM/SOC platforms give operations teams the KPIs and visualizations they need to detect problems faster, understand subscriber experience, and improve overall service quality.

Telecom Italia