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49 Case Studies
Case Study: GTT Communications enables data rollover and boosts subscriber loyalty with Sandvine Quota Manager
A Sandvine Case Study
GTT Enables Rollover Data for Mobile Customers
GTT, Guyana’s leading telecommunications provider with over 280,000 subscribers, wanted to offer data rollover to mobile customers to improve customer experience and reduce churn while accurately managing a complex mix of prepaid and postpaid quotas. The challenge was to implement rollover and other innovative offers quickly and reliably without overhauling existing systems.
GTT deployed Sandvine’s Quota Manager, which lets operators configure rollover rules while the platform handles quota tracking and enforcement across multiple plans. The solution enabled fast launch of rollover and complimentary services (like free Facebook and WhatsApp), strengthened customer loyalty, and allowed GTT to rapidly roll out new subscriber services with minimal operational overhead.
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GTT Communications
Gert Post
Chief Commercial Officer