Case Study: Digicel achieves best-in-class network performance and real-time subscriber engagement with Sandvine

Digicel Wireless: A Lesson in Being the Best

Digicel, a leading communications provider across the Caribbean, Central America and Asia Pacific, set out to build the best network and customer experience in the Caribbean. To do that it needed deeper visibility into what subscribers were using, a way to engage customers in real time, and the agility to launch innovative, value-driven service plans without causing bill shock.

Sandvine supplied application-level reporting, real-time OutReach messaging and a unified policy engine so Digicel could monitor top applications, notify subscribers about promotions and usage, and instantly create and deploy new plans. The result was faster product innovation, improved subscriber engagement and fewer billing surprises—helping Digicel stay ahead of competitors and deliver better value to customers.

Digicel

Razvan Ungureanu

CTO