Case Study: Swiss-based consumer finance bank strengthens customer experience with SandSIV's VOC platform

Swiss-based Consumer Finance Bank launches VOC platform in 2 weeks with SandSIV

The customer, a Swiss-based consumer finance bank, needed to replace its existing survey platform to gain a deeper understanding of its customers and trends. Their challenge was to implement a robust Voice of the Customer (VOC) platform from SandSIV that could capture feedback from various touchpoints, create complex surveys, and deliver actionable insights across their complex and changing organization.

SandSIV implemented its sandsiv+ VOC platform within two weeks of sign-off. The solution included designing web and SMS surveys in multiple languages, developing role-based dashboards for actionable insights, and ensuring full compliance with data protection regulations. As a result, the bank achieved a comprehensive understanding of its customers, allowing its CX team to adapt best practices and strengthen customer retention.