Case Study: PayTech achieves customer-centric transformation with SandSIV’s sandsiv+ VoC platform

PayTech sends 4 million surveys in one year with SandSIV

An Italian PayTech company specializing in digital payments struggled to become a customer-centric organization. They lacked a robust Voice of the Customer (VoC) solution to identify critical journey moments, evaluate pain points, and close the Net Promoter System (NPS) feedback loop. To address this, they partnered with vendor SandSIV to implement its sandsiv+ customer experience management platform.

SandSIV's solution automated the collection and analysis of customer data across multiple channels and languages. The implementation included migrating historical data, deploying customizable dashboards, and integrating the platform with the client's systems. As a result, the PayTech company centralized its VoC program and sent over 4 million surveys in one year, enabling deeper customer insights by sentiment and topic across all business units.

PayTech