Case Study: A1 Telekom Austria Group elevates VoC capabilities with sandsiv+

A1 Telekom Austria Group implements sandsiv+ across 7 countries in 4 months

A1 Telekom Austria Group, one of Central and Eastern Europe's largest communication providers, needed a comprehensive Voice of the Customer (VOC) solution to drive its transformation into a customer-centric organization. Their challenge was to replace an existing feedback management tool without losing business continuity, a complex task given their multinational operations across seven countries with different languages, IT ecosystems, and data protection rules. They selected the sandsiv+ platform from vendor SandSIV to meet this need.

SandSIV implemented its sandsiv+ VOC platform, which integrated feedback from numerous sources and provided sophisticated text analytics in seven languages. The solution included closed-loop workflows for over 1,000 employees and delivered actionable insights via dashboards. SandSIV successfully migrated five years of historical data and configured the system to A1's specifications within a tight four-month timeline. This resulted in a seamless transition, greater customer awareness for A1 Group, and better service for its client base.

A1 Telekom Austria Group