Case Study: OKA achieves scalable multi-channel growth and unified customer, order and stock visibility with Sanderson Elucid

OKA Furnished for Success With Sanderson Multi-channel Retail Software

OKA, a UK luxury home and interiors retailer with 14 stores and turnover of over £28 million, needed to replace manual paper systems and spreadsheets, implement scalable multi-channel order management, and gain a single, accurate view of customers, orders and stock. To meet these challenges they chose Sanderson’s Elucid multi-channel retail software.

Sanderson implemented Elucid across OKA’s stores, ecommerce, warehouse and call centre to deliver a single view of customer history, end-to-end stock visibility and reliable analytics. The solution improved data accuracy, sped decision-making, raised customer service levels and supported substantial sales growth—outcomes OKA credits to Sanderson and Elucid as it continues to expand and pursue further turnover growth.

OKA

Andy Hicken

Finance Director