Case Study: MandMDirect.com achieves 35,000+ orders/day processing and international expansion with Sanderson

MandMDirect - Customer Case Study

MandMDirect.com is a leading catalogue and online clothing retailer with more than one million active UK customers and sales exceeding £100 million per year. Faced with rapid growth, high order volumes, the need for better access to customer data, integration with best-of-breed systems and support for international expansion, MandMDirect.com turned to Sanderson and its Sanderson Multi‑Channel System (multi-channel order management).

Sanderson implemented its Multi‑Channel System—covering sales and purchase order processing, inventory control, marketing and database management—and integrated it with MandMDirect.com’s web interface and warehouse management system to give instant visibility of stock and customer information. As a result, Sanderson’s solution underpins telesales and customer service, supports multiple currencies for new markets, enables improved customer profiling and continual enhancement, and now reliably processes more than 35,000 orders per day.

MandMDirect.com

Graham Benson

IT Director