Case Study: Illinois Department of Human Services saves over $3 million with Sandata Technologies

Illinois Department of Human Services - Customer Case Study

The Illinois Department of Human Services was facing challenges with its consumer-directed home care program. Its manual payroll system was prone to billing errors, and a lack of real-time auditing for caregiver-reported visits created potential for fraud, waste, and duplicate payments. To address these issues, they turned to Sandata Technologies for a solution.

Sandata implemented its Electronic Visit Verification (EVV) portal to automatically track and verify visits, eliminating manual data entry. They also configured a custom reporting tool to help identify potential issues. As a result, Sandata helped IL DHS save over $3 million by identifying 4,000 hours of overpayments, cut payroll processing in half, and ensured 80% of visits required no adjustments.

Illinois Department of Human Services