Case Study: Wyndham Hotels & Resorts achieves 50% increase in hotel bookings with Sanas

Wyndham Group sees 50% Increase in Sales with Sanas

Wyndham Hotels & Resorts, a global hospitality leader, faced a significant challenge with accent-related communication barriers. These barriers were negatively impacting their contact center operations, leading to lower booking conversions, reduced membership enrollments, and inefficient sales processes. To overcome this and maximize revenue growth, Wyndham turned to Sanas for its AI-powered real-time accent translation technology.

Sanas implemented its real-time accent translation solution, which seamlessly integrated with Wyndham's systems to improve conversation clarity. This implementation by Sanas led to a dramatic 50% increase in converting hotel bookings and a 42% increase in successful sales transfers. The technology significantly boosted both agent and customer satisfaction.

Wyndham Hotel Group

Michael Mahar

SVP, Tech & Digital Services