Case Study: Ubiquity achieves clearer customer service and program growth with Sanas Accent Translation

Ubiquity grows to 140 seats with Sanas

Ubiquity, a mid-sized BPO, faced a challenge on a fintech client's customer-service program in the Philippines where accent complaints could limit program growth. They needed a solution from vendor Sanas to help multilingual agents be clearly understood on every call while keeping customer service human-led and proving value against specific KPIs.

Sanas implemented its Accent Translation solution, which Ubiquity measured over a 45-day window. The results exceeded all expectations, leading to solid gains in customer feedback and experience. Due to this success, Ubiquity grew its deployment of Sanas to 140 seats by April 2026 and plans to use the technology to support growth on new programs.