Case Study: Trajector Medical improves customer support clarity and satisfaction with Sanas

Trajector Medical - Customer Case Study

Trajector Medical, a company specializing in medical evidence services for disability benefits, sought to enhance its customer support operations to improve satisfaction and issue resolution rates. To overcome communication barriers, they partnered with the vendor Sanas to implement its real-time accent translation technology for their support agents.

By leveraging Sanas's solution, Trajector's agents experienced significantly improved communication clarity, leading to smoother customer interactions. The measurable impact was substantial: 40% of Trajector's business now comes from customer referrals, indicating strong satisfaction. Furthermore, the team using Sanas received client compliments at a 4:1 ratio compared to other teams.

Trajector Medical

Ashish Bisaria

President & COO