Case Study: Teleperformance achieves higher CSAT and lower AHT with Sanas Accent Translation and Noise Cancellation

Teleperformance boosts CSAT 22% with Sanas

Teleperformance (TP), one of the world's largest digital services providers, sought to enhance communication clarity, expand talent accessibility, and improve operational efficiency across its global contact centers. To address these challenges, TP partnered with Sanas to deploy its real-time Accent Translation and Noise Cancellation technologies.

By implementing Sanas's solution, TP achieved significant improvements, including a 22% increase in customer satisfaction (CSAT) and a 37.5% reduction in average handle time (AHT). The deployment also led to direct business growth, cost savings from reduced infrastructure needs, and improved agent well-being, making it one of the company's smoothest large-scale technology rollouts.

Teleperformance (TP)