Case Study: Qualfon achieves clearer global voice delivery with Sanas Accent Translation

Qualfon scales clearer voice delivery for 3,000 agents with Sanas

Qualfon, a global BPO with approximately 10,000 agents, faced the challenge of maintaining clear communication as it expanded its voice programs into new geographies. They needed to deliver a consistent customer experience across 18 global sites while meeting the standards of regulated client environments. To address this, they partnered with Sanas to explore accent translation technology.

Qualfon implemented Sanas as a platform-wide solution, specifically using Sanas Accent Translation for a focused group of agents on its largest client program. The solution is now built into how Qualfon designs and sells new voice programs. Early results point in the right direction for key metrics like transfer rate, and the clarity provided by Sanas has become a significant differentiator in their delivery model.

Qualfon