Case Study: Onity Group achieves clearer mortgage-servicing conversations with Sanas Accent Translation

Onity Group brings Sanas to 350 mortgage-servicing agents

Onity Group, a financial services company supporting mortgage servicing, faced the challenge of finding a speech solution that could work at scale across its contact centers in India and the Philippines. They needed a technology from a vendor like Sanas that could accommodate different accents and environments without adding friction for agents handling 40-50 calls daily or creating a burden for IT.

Sanas implemented its Accent Translation solution following a successful hands-on evaluation. The deployment was straightforward, cleared security review, and was well-received by agents. By April 2026, Sanas was live with about 350 users, providing clearer communication and creating a repeatable model for installation and support owned by Onity's own teams.

Onity Group