Case Study: a national home services protection provider boosts conversion and retention with Sanas

National Home Services Protection Provider boosts inbound sales conversion from 9.84% to 17.26% with Sanas

a national home services protection provider faced challenges in ensuring consistent communication quality across its distributed contact center teams. This was impacting key metrics like inbound sales conversion, plan retention rates, and customer satisfaction. The company partnered with Sanas to determine if improving real-time speech clarity could address these issues.

By implementing Sanas, the organization achieved significant improvements during a pilot program. Inbound sales conversion increased from 9.84% to 17.26%, and the plan save rate improved from 58.98% to 63.29%. Customer satisfaction scores also rose, all without increasing average handle time. Based on these results, the provider developed a plan to scale Sanas across its broader agent population to drive further revenue growth and enhance customer experience.