Case Study: National Consumer Credit & Debt Collection Organization improves trust, compliance, and performance with Sanas

National Consumer Credit & Debt Collection Organization boosts RPC 14% with Sanas

A national consumer credit and debt collection organization partnered with Sanas to overcome communication barriers in its contact center operations. The organization's challenges included low right-party contact and conversion rates, high average handle times, and costly onshore transfers, all while needing to maintain strict compliance and avoid workflow disruption.

By implementing Sanas' real-time speech clarity solution across 100 agents in a controlled pilot, the organization achieved significant improvements. Sanas delivered a 14% increase in connect rates, a 6% lift in conversions, a 20-second reduction in handle time, and nearly a 20% reduction in onshore transfers. This performance led to a total modeled annual value of nearly $10 million, prompting a full-scale deployment to 600 agents.