Case Study: Konecta achieves clearer, noise-reduced calls across South Africa with Sanas Speech Enhancement

Konecta standardizes on Sanas across 800 South Africa agents

Konecta, a global BPO with a significant operation in South Africa, faced challenges with background noise and voice clarity on its live calls, particularly in telesales campaigns for UK and US clients. They needed a non-disruptive solution that would improve audio without altering the agent's words and that could be deployed across their mixed IT estate. To address this, they partnered with Sanas to implement its Speech Enhancement product.

Sanas provided a solution that runs on the agent's desktop, requiring a simple MSI installation. Konecta's own IT team rolled out the Sanas software across approximately 800 agents in South Africa. The deployment was smooth with no major complaints, resulting in clearer calls and a measurable reduction in client complaints about background noise from the agents using the technology.

Konecta