Case Study: isolved achieves clearer, more personal India support conversations with Sanas

isolved ramps India support to 150 seats with Sanas

isolved, a human capital management company, faced a challenge in scaling its client-facing support team in India. As the team grew to serve small-business clients who were sensitive to accents, isolved needed a solution that would ensure clear communication while allowing agents to retain their individual voice and empathy. The company chose Sanas Accent Translation from vendor Sanas to address this need.

Sanas provided a solution that integrated with isolved's existing systems and was deployed as a desktop application. The implementation was successful, moving into live production for the India support team by June 2026. The natural-sounding translation preserved agents' tone, and the tool was well-received by the workforce. isolved extended the use of Sanas to additional teams, including HR Services and HCM Implementation for Spanish-English calls.

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