Case Study: Global Strategic Business Process Solutions improves call audio across client-controlled phone systems with Sanas Speech Enhancement

Global Strategic Business Process Solutions standardizes on Sanas for about 200 agents

Global Strategic Business Process Solutions, a business process outsourcing company, faced a challenge with call audio quality. Because their agents worked within their clients' controlled phone systems, they had no back-end access to implement changes. They needed a solution that could improve live call audio directly on the agent desktop without altering the various client systems.

Sanas implemented its Speech Enhancement technology for approximately 200 agents. The solution operated on the sound-card level, requiring no API access. The results were positive, with agents, callers, and the executive team all reporting significantly improved sound quality on calls. Global Strategic was so pleased that they plan to expand Sanas across their entire voice operations.

Global Strategic Business Process Solutions