Case Study: a Fortune 50 global financial services leader improves customer experience with Sanas

Fortune 50 Global Financial Services Leader cuts accent complaints 80–92% with Sanas

A Fortune 50 global financial services leader faced challenges in its worldwide contact centers, including background noise, accent-related communication barriers, and inconsistent service quality. This led to customer complaints and pressure to improve satisfaction scores without disrupting workflows. The company partnered with Sanas to pilot its Accent Translation and Noise Cancellation technology to address these issues.

By deploying Sanas, the company saw significant results. Accent-related complaints dropped by 80-92% and noise complaints decreased by up to 88%. The solution also improved customer satisfaction scores (CSAT) and reduced average handle time by 5-6% at one location. The strong agent adoption and measurable outcomes led the company to expand its use of Sanas across its global network.