Case Study: DeliverThat improves real-time Spanish driver support with Sanas Language Translation

DeliverThat uses Sanas for real-time Spanish driver support in production since May 2026

DeliverThat, a logistics company supporting restaurants and delivery drivers, faced a challenge supporting its fastest-growing driver population: Spanish speakers. With limited bilingual coverage, they relied on a small team to handle all Spanish calls, leading to wait times, transfers, and dropped calls. They needed a solution to let their English-speaking agents communicate with Spanish-speaking drivers in real time without changing their existing Zendesk workflow.

DeliverThat implemented Sanas Language Translation, which integrates directly into their Zendesk calling setup. The Sanas solution was tuned to their specific terminology, ensuring restaurant and brand names were never translated. By May 2026, Sanas was successfully used in production for outbound calls, with drivers responding positively and confirming they could understand the agents clearly. This allowed DeliverThat to effectively support its growing Spanish-speaking driver base.

DeliverThat