Case Study: Alorica achieves consistent global voice quality with Sanas

Alorica scales Sanas across every geography and client account with fully local, no-cloud voice quality

Alorica, a global business process outsourcing (BPO) company, faced the challenge of standardizing voice quality across its vast operations. Issues like background noise and unclear speech in their contact centers were affecting customer experience, quality assurance, and compliance, especially for clients in regulated industries like healthcare and financial services. To address this, they turned to Sanas for its real-time speech AI solutions.

Sanas implemented its platform, which uses local, offline processing on agent devices for noise cancellation and accent translation, eliminating cloud dependency and security concerns. This solution resulted in significantly clearer calls, which were quickly noticed by customers and expected by clients. The low-latency performance ensured conversations remained natural, and the platform became a company-wide operating standard for Alorica, providing a consistent foundation for voice quality across all client accounts and geographies.

Alorica