Case Study: Leading Law Firm achieves faster performance and reduced IT support with Samsung zero clients

Samsung Zero Clients Overrule PCs at Leading Law Firm

Leading Law Firm, a large personal-injury practice with 1,000+ employees, needed higher uptime and faster response times than traditional PCs could provide and wanted to reduce the support burden on its small IT team of eight. After standardizing on VMware View, the firm still experienced latency and device-connection issues with PCs, so it evaluated zero-client options and selected Samsung’s zero client solutions (NC221 zero client display and NB-NH zero client monitor stand).

Samsung deployed a phased rollout of NC221 displays and NB-NH stands, enabling a “zero-touch” end‑client model with central configuration, reduced remote-office infrastructure (routers plus zero clients), and minimal on-site support. The result: employees report faster response times and less downtime, replacement of a failed unit takes about 5–10 minutes, and the firm has added five new offices and a call center without increasing its eight-person IT staff — demonstrating clear reductions in support needs and improved productivity thanks to Samsung.