Case Study: Keating Hotel achieves secure, high‑speed guest Wi‑Fi and improved guest satisfaction with Samsung

Samsung Wi-Fi Solution Enhances Boutique Hotel’s Guest Experience

The Keating Hotel, a luxury boutique property in San Diego, faced slow, unsecured and inconsistent Wi‑Fi as guests brought multiple devices and business travelers required reliable, authenticated access. To replace its outdated infrastructure and support tiered services, individual guest logins and a dedicated staff network integrated with the property management system, the Keating Hotel engaged Samsung (with partner Hotel Internet Services) to modernize its wireless platform.

Samsung implemented an all‑Samsung solution—including 10 WEA303i access points, two WEC8050 controllers and related switching and gateway equipment—integrated with the hotel’s PMS and installed by HIS in 48 hours. The deployment delivered wall‑to‑wall, high‑speed connectivity with tiered free/premium guest access and secure business/staff networks, produced immediate positive guest feedback, sharply reduced Wi‑Fi complaints, and removed the need for a large in‑house IT team while providing 24x7 support.

Keating Hotel

Shane Pappas

General Manager