Case Study: Smithereen Pest Management streamlines workflows and boosts field productivity with Samsung Galaxy smartphones

Samsung Galaxy Smartphones Improve Field Service Workflows and Productivity

Smithereen Pest Management needed to boost field technician productivity by creating a durable, affordable mobile “virtual office” to replace bulky handhelds and separate phones. They selected Samsung Galaxy smartphones (Grand Prime) alongside the PestPac mobile app from WorkWave so a single device could handle navigation, communications, service records and inspection reporting.

Samsung deployed Galaxy devices that let technicians record chemicals and work, capture photos/videos, communicate with dispatch and customers, and access work orders in real time. The result: streamlined workflows, higher technician adoption and durability in the field — technicians now use the Samsung phones six to 10 times per service call and up to 120 times per day, eliminating daily office visits and noticeably boosting productivity.

Smithereen Pest Management

David Frederick

Service Technology Manager