Case Study: Mountain America Credit Union achieves a transformed, open-branch experience and increased walk-ins with Samsung video wall displays

Samsung Digital Signage Displays Transform Branch Banking Experience

Mountain America Credit Union wanted to transform its branch experience as routine transactions moved online, creating an open-concept environment where staff and members could discuss more complex financial services. To achieve a strong visual centerpiece that was bright, reliable, and visible from the street, Mountain America selected Samsung and its Samsung Digital Signage Displays—specifically the UD Series direct‑lit LED displays—to deliver a panoramic video wall and additional in-branch screens.

Samsung (with integrator RevelTV) implemented an immersive three-section, 270° video wall built from 19 Samsung UD Series displays (including a 3x3 center of nine 55" panels and two 1x5 flanking arrays) plus a 65" Samsung display in the vestibule. The 700‑nit brightness and synchronized content increased walk-in traffic and member inquiries, improved member engagement and conversations about loans and retirement planning, earned consistently positive feedback, and provided faster, more flexible content updates—delivering a measurable return on experience for Mountain America Credit Union.

Mountain America Credit Union

Jeremy Nelson

Vice President of Direct Marketing