Case Study: Roto-Rooter improves field technician workflows with Samsung Galaxy S smartphones

Roto-Rooter deploys 2,500 Samsung Galaxy S smartphones to improve field workflows

Roto-Rooter, the largest provider of plumbing and drain-cleaning services in North America, faced the challenge of equipping its field technicians with reliable communication devices that could withstand wet, harsh work environments while also improving their operational workflows. The company turned to vendor Samsung for a solution using Galaxy S and Galaxy S active smartphones.

Samsung implemented a deployment of roughly 2,500 water-resistant and durable Galaxy smartphones. This solution, managed with mobile device management software, empowered technicians to handle dispatch communication, check customer histories, order parts, and process payments directly from their phones. The result for Roto-Rooter was dramatically improved workflows, increased efficiency, and a higher level of customer service that enhanced the company's perception as an innovative solution provider.

Roto-Rooter