Case Study: Oakland Psychological Clinic achieves higher productivity and improved patient care with Samsung OfficeServ VoIP

Oakland Psychological Clinic - Customer Case Study

Oakland Psychological Clinic, P.C., a private, for-profit mental health and chemical dependency provider operating eight clinics in southeastern Michigan, was struggling with disparate, outdated phone systems that led to missed patient calls, cumbersome interoffice consults, high carrier bills, and misplaced staff time on administrative tasks. To modernize communications, they partnered with Telcom Corp to deploy a VoIP-enabled Samsung solution, using Samsung OfficeServ systems and IP phones across primary and remote sites.

Samsung’s OfficeServ platform, with Auto Attendant and SPNet integration, centralized inbound calls, enabled four-digit dialing and seamless call transfers, unified voicemail access, and allowed billing/insurance processing to be centralized at the main office. The Samsung deployment reduced monthly carrier costs, cut missed calls and wait times, freed staff from administrative work to focus on patients, improved in-call access to patient records, and delivered operational efficiencies that justified the investment.

Oakland Psychological Clinic

Barry Tigay

Founder