Case Study: Frontier Airlines boosts in-flight sales and speeds payment processing with Samsung Galaxy tablets

Making In-Flight Sales Easier, More Efficient With Samsung Galaxy Tablets

Frontier Airlines needed a faster, more flexible way to handle high volumes of in-flight point-of-sale transactions so flight attendants could bundle and upsell items, open tabs, and recognize revenue quickly; its legacy proprietary POS devices lacked 4G connectivity so transactions often took weeks to post and bad cards went undetected. Frontier chose Samsung to provide 4G-enabled Galaxy tablets (8-inch models) to modernize its in-cabin POS workflow.

Samsung outfitted nearly 1,300 flight attendants with Samsung Galaxy tablets running a custom Aspex POS app, enabling immediate transaction posting, easy bundling and tabs, and access to company apps and manuals; the tablet solution increased catering revenue, improved reliability, boosted employee morale, and delivered same-day transaction posting and earlier detection of failed payments. Frontier reports revenue per passenger rose significantly, and Samsung’s deployment is expected to pay for itself in about six months.

Frontier Airlines

Andrew Brandness

Special Project Manager