Samsung
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Case Study: Kleinschmidt Associates achieves mobile productivity and remote IT support with Samsung Galaxy Tab S
A Samsung Case Study
Kleinschmidt Associates - Customer Case study
Kleinschmidt Associates, a Maine-based engineering and environmental consulting firm of about 150 employees, needed better mobile tools to support field engineers and streamline IT support. Network Administrator David Wren evaluated the Samsung Galaxy Tab S to replace a non-Android tablet, seeking improved remote troubleshooting, communications, and the ability to share devices among teams.
Samsung’s Galaxy Tab S — with features like Remote PC access, Multi User Mode, HD display, and an 8-megapixel camera — let Wren log into employees’ PCs and resolve issues from anywhere, route voicemail to email for faster reachability, and improve video conferencing and field documentation. The Samsung solution reduced the need for on-site visits, sped issue resolution, and enabled one tablet to be shared securely among engineers, increasing mobility and productivity.
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Kleinschmidt Associates
David Wren
Network Administrator