Case Study: Frontier Airlines improves in-flight sales efficiency with Samsung Galaxy tablets

Frontier Airlines equips nearly 1,300 flight attendants with Samsung Galaxy tablets to boost in-flight sales

Frontier Airlines faced a challenge with its existing point-of-sale system, which was not agile enough for high-volume in-flight credit card transactions or meeting its customer service standards. To address this, the airline partnered with vendor Samsung to implement a mobile POS solution using Samsung Galaxy tablets.

Samsung's solution involved outfitting nearly 1,300 flight attendants with 8-inch Samsung Galaxy tablets running a custom POS application. This Android-based system required minimal training and allowed for efficient sales and access to company resources. The implementation resulted in increased revenue, an improved customer experience, and higher employee morale for Frontier Airlines.

Frontier Airlines