Case Study: Cincinnati/Northern Kentucky International Airport improves restroom cleanliness and passenger experience with Samsung wearable alerts

CVG improves restroom cleanliness with Samsung smartwatches and 4,000 daily visits tracked

The Cincinnati/Northern Kentucky International Airport (CVG) faced a challenge in maintaining cleanliness and a positive customer experience as passenger traffic was projected to increase by 25%. With passenger flow patterns in public areas becoming unpredictable, CVG needed a real-time solution to manage its restroom facilities more efficiently. They partnered with Samsung to address this operational need.

Samsung's solution involved deploying sensors and the Hipaax task management software on Samsung smartwatches to alert housekeeping staff when restroom usage reached a threshold. This provided CVG with real-time data and insights, revealing over 4,000 daily visits across the four pilot restrooms. The solution improved cleanliness, allowed for better staff allocation, and equipped CVG with data to consider performance gamification, significantly enhancing the overall passenger experience.

Cincinnati/Northern Kentucky International Airport (CVG)