Case Study: Charlie’s Plumbing boosts technician productivity and speeds billing with Samsung Galaxy mobile devices

Charlie’s Plumbing cuts billing time from 3 weeks to 1 day with Samsung

Charlie’s Plumbing, a commercial and residential plumbing service, faced a shortage of licensed technicians and an inefficient, paper-based workflow that delayed billing and caused errors. To grow the company, they needed to boost field productivity and accelerate their billing cycle. They partnered with Samsung to implement a mobile solution using Samsung Galaxy smartphones and Galaxy Tab E tablets.

The Samsung solution, integrated with dESCO field service software, digitized workflows, allowing technicians to receive jobs and upload information directly from their mobile devices. This eliminated paperwork and accelerated the billing cycle from three weeks to one day. The results included a 12% increase in technician efficiency, a 1000% faster billing cycle, an 85% reduction in billing errors, and a 30% decrease in receivables, significantly improving cash flow and customer satisfaction.

Charlie’s Plumbing