Case Study: Windstar Cruises improves guest services efficiency with Samepage

Windstar Cruises - Customer Case Study

Windstar Cruises, a global cruise line with more than 35,000 guests a year, needed a faster and more accurate way to manage the huge volume of guest services information used by its team. Its staff were relying on SharePoint and an “S” drive, which made it difficult to publish updates, find answers quickly, and keep up with constantly changing itinerary details.

Using Samepage, Windstar Cruises built rich, easy-to-update itinerary pages with drag-and-drop content, including photos, videos, links, documents, pricing, and contacts, plus built-in search for instant access. Samepage helped the Guest Services team save 25% of their time and reduce team training time by 25%, while improving staff engagement, freeing managers for higher-value work, and supporting increased sales and a better guest experience.

Windstar Cruises

Dustin Halcon

Director of Guest Services