Case Study: Tennessee Oncology improves prior authorization visibility and productivity with SamaCare

Tennessee Oncology Improves End-to-End Visibility of Prior Authorization Process with SamaCare, Increasing Productivity and Optimizing Missed Opportunities

Tennessee Oncology, one of the nation’s largest community-based cancer care specialists, was struggling to keep up with increasingly complex prior authorization requirements for buy-and-bill drugs. Even with 12 dedicated staff, the team lacked an efficient way to track follow-up, measure productivity, and reduce preventable operational costs and missed opportunities.

Tennessee Oncology partnered with SamaCare and integrated its EMR with SamaCare’s centralized prior authorization platform to submit, track, troubleshoot, and renew authorizations from one unified portal. With SamaCare, the practice achieved 62% faster prior authorization resolution, 33% more approvals before the intended date of service, an estimated 468 staff hours saved, and a 20% reduction in PA denials, helping reduce downstream claim denials as well.

Tennessee Oncology

Stacey Poole

Director of Patient Accounting