Case Study: Glassdoor achieves scalable, high-quality content summarization and moderation with Sama

Glassdoor - Customer Case Study

Glassdoor, which maintains a growing database of over 8 million company reviews, salary reports and interview feedback for 30M+ users, needed to preserve content quality and trust by summarizing, formatting and moderating large volumes of user submissions. Glassdoor partnered with Samasource to provide dedicated content summarization and moderation support across its platform.

Samasource deployed a 30‑agent team trained in HTML, XML, xPath and developer tools, with project managers delivering workflow design, training and production monitoring. The team handles content formatting, fraud monitoring, bogus information filtering, data verification and augmentation, produces writing samples and answers user questions, and Samasource leveraged agent insights and productivity data to help Glassdoor develop new CCA training materials—supporting moderation across Glassdoor’s 8M+ records and 30M+ users.

Glassdoor