Case Study: Nordic bank increases successful APP fraud reclaims to 80% with Salv Bridge

Nordic bank increases successful APP fraud reclaims to 80% with Salv

The customer, a Nordic bank, faced the significant and growing challenge of Authorised Push Payment (APP) fraud, which is the largest type of payment fraud in both volume and value. To combat this, they partnered with the vendor Salv and implemented its product, Salv Bridge, to enhance their fraud prevention capabilities.

The solution implemented by Salv created direct communication channels between fraud teams across multiple financial institutions. This approach enabled the Nordic bank to move from merely dealing with the consequences of fraud to actively detecting and reclaiming lost funds. As a result of using Salv, the bank dramatically increased its successful APP fraud reclaim rate from 10% to 80%.