Case Study: LHV achieves faster screening alert resolution with Salv

LHV cuts manually reviewed transactions from 1% to 0.25% with Salv

LHV, Estonia's third-largest bank, faced a significant challenge in managing a surge of screening alerts following the Ukraine conflict. Their goal was to handle this increase effectively without causing disruption to customer service or their internal workflows. To address this, they partnered with the vendor Salv.

Salv streamlined LHV's alert management process with its platform. The solution dramatically reduced the percentage of manually reviewed transactions from 1% to 0.25%, enabling a single agent to handle over 13,000 alerts per month. Salv also significantly cut resolution times, reducing the median to 16 seconds and the average to 45 seconds. This efficiency was crucial for LHV when adapting to new sanctions against Russia.

LHV