Case Study: Next Insurance automates Zendesk deployments with Salto

Next Insurance automates 84% of Zendesk configuration deployments with Salto

Next Insurance, a leading small business insurance provider, needed a better way to manage complex Zendesk configurations across multiple production environments and sandboxes. Their team was spending significant time on manual updates, struggling to keep sandboxes in sync, and often deploying outside normal working hours to avoid disruptions.

By implementing Salto for Zendesk, Next Insurance automated deployment workflows, synced sandboxes, and streamlined documentation and impact analysis. Salto helped the team automate 84% of Zendesk releases, reduce errors, improve QA and training, and reclaim nights and weekends by enabling faster, safer deployments during the workday.

Next Insurance

Susan Paolatto

Senior Information Systems and Architecture Manager