Case Study: HyperJar cuts support workload by 50% with Salto

HyperJar cuts agent work by 50% by managing Zendesk with Salto

HyperJar, a digital wallet company using Zendesk for customer support, was struggling with a siloed support setup that forced agents to switch between multiple tools and risked breaking existing workflows. With no clear visibility into its Zendesk configuration or documentation across teams, the company needed a better way to manage and integrate Zendesk as part of its broader tech stack.

Salto helped HyperJar map its Zendesk setup with dependency analysis and safely deploy configuration changes between sandbox and production. By using Salto, HyperJar cut customer support workload by 50%, halved ticket handling time, and avoided hiring 50+ new support reps, saving the business thousands of dollars.

HyperJar

Jake Samson

Zendesk System Manager