Case Study: DFIN achieves error-free Zendesk deployments with Salto

DFIN reduces Zendesk deployment time from hours to minutes with Salto

DFIN (Donnelley Financial Solutions), a leading provider of regulatory and compliance solutions, faced significant challenges managing high-stakes updates across its complex Zendesk environment. The lack of robust rollback capabilities and reliable change traceability forced off-hours deployments and risked client trust. To solve this, DFIN implemented Salto for Zendesk change management.

Using Salto, DFIN automated its deployment process, gaining rollback capabilities and comprehensive visibility into configuration changes. This resulted in over 100 nearly error-free deployments, with weekly deployment time reduced from several hours to minutes. Salto provided the automated documentation and impact analysis necessary for DFIN's strict compliance requirements, eliminating the need for weekend deployments.

DFIN (Donnelley Financial Solutions)