Case Study: Travis Perkins builds effective data governance with Salient Process and IBM Business Process Manager on Cloud

Travis Perkins - Customer Case Study

Travis Perkins, a British builders’ merchant and home improvement retailer, needed to support a new mobile and web-based buying experience for a new generation of customers. That shift exposed weaknesses in its data governance, including poor data quality, incomplete records, and siloed product information across older branch systems. Vendor Salient Process is associated here with IBM Business Process Manager on Cloud used to address these challenges.

Salient Process helped Travis Perkins implement IBM Business Process Manager on Cloud to control key data processes such as data collection, data change, validation, and approvals without creating overly restrictive workflows. The solution improved data quality and governance, helped enforce adherence to rules, and supported the company’s move toward a cloud-based, omni-channel strategy. As a result, Travis Perkins gained better access to trusted customer behavior data and market intelligence, enabling more effective analytics and marketing, though the case study does not cite specific numeric performance gains.

Travis Perkins

David Todd

Director