Case Study: Largest Airlines Company Retains Revenue with Salient Process and IBM ODM

Salient Process Leverages Events and Business Rules to Help a Fortune 100 Airline Retain Potential Losb Revenue

Largest Airlines Company, one of the world’s five largest airlines, needed to replace and enhance revenue integrity processes with IBM Operational Decision Manager (ODM) Advanced. With limited ODM experience on the team, a tight production timeline, and a preference to use existing staff instead of expanding headcount, the airline needed help building the solution quickly and effectively.

Salient Process provided managed and expert services to design the solution framework, train and mentor the internal team, and establish ODM best practices and development methodologies. As a result, the airline was able to implement decision logic changes and deploy them to production within hours, while building a high-performing internal ODM team and a collaborative, continuously improving framework that helped minimize fraud losses and protect seven-figure revenue.