Case Study: Fortune 100 Warehouse Retailer transforms QA automation with Salient Process

Salient Process Leverages Business Process Management Go Help a Fortune 100 Warehouse Retailer Digitally Transform and Automate Its Non-Foods Quality Assurance Process

Fortune 100 Warehouse Retailer worked with Salient Process to address a fragmented non-foods quality assurance process that relied on spreadsheets, email, phone calls, PDF reports, and manual tracking across global geographies. The lack of a single standardized workflow created compliance risks, inconsistent procedures, and the possibility of continuing to use blacklisted suppliers.

Salient Process implemented a digital business automation solution using IBM Business Process Manager (BPM) to standardize QA globally and centralize reporting, audit trails, and task routing. The result was an 80% decrease in test request processing time, an 86% decrease in revision processing time, a 300% increase in audit capacity, and a 100% reduction in time spent manually finding and storing reports, along with an estimated 7% savings in annual person hours.