Case Study: Fortune 10 Pharmaceutical Distributor optimizes service contract changes with Salient Process

Salient Process Helps a Fortune 10 Pharmaceutical Distributor in Optimizing and Streamlining their Service Contract Changes by Leveraging Business Process Management

Salient Process helped a Fortune 10 Pharmaceutical Distributor address a critical challenge in keeping service contract changes synchronized across systems quickly and accurately. In a healthcare distribution environment where delays can cause billing errors, revenue loss, and reduced cash flow, the customer needed a more reliable way to manage contract changes and reduce dependence on manual, redundant processes.

Using IBM BPM on the cloud, along with Blueworks Live and integrations to systems such as Salesforce, SAP ECC, Azure, HANA, and ImageNow, Salient Process streamlined and automated the change process. The solution cut manual and redundant steps by 70%, reduced cycle time from 5 SLA days to 1 day, and consolidated multiple procedures into a single tool, while also improving auditability, traceability, accuracy, and compliance.