Case Study: Fortune-10 Pharmaceutical Distributor achieves faster customer request turnaround with Salient Process

Salient Process Enables a Fortune 10 Pharmaceutical Distributor to Provide Quick Recipesb Turn-Around for Customers on Pre-Pay Plan through Business Process Management

Fortune-10 Pharmaceutical Distributor needed a better way to manage pre-pay deposits for customer accounts. The existing process was error-prone, hard to interpret, and created delays in updating the general ledger, making it difficult for account managers and billing teams to provide quick, accurate responses while controlling risk and costs.

Salient Process designed, automated, and implemented the deposit management workflow using IBM BPM, with integrations to SAP and the enterprise service bus. The solution reduced research time by 85%, cut SLA days from 15 to 3, and gave account managers 100% visibility, while improving data accuracy, enabling fault-tolerant processing, and eliminating many manual swivel-chair tasks.