Case Study: Creval Sistemi e Servizi accelerates customer service with Salient Process and IBM process automation

Creval Sistemi e Servizi - Customer Case Study

Creval Sistemi e Servizi, the ICT services provider for Credito Valtellinese Group’s banks in Italy, needed to improve agility and responsiveness by decoupling slow core banking systems from rapidly changing business requirements. Salient Process helped support this transformation with IBM Integration Bus, IBM Business Process Manager, and IBM Operational Decision Manager.

With the solution from Salient Process, Creval Sistemi e Servizi built an enterprise service bus to separate front-end and back-end systems and automated key processes for greater business-user autonomy. The company reported an 80% reduction in process design and implementation time, a 50% faster mortgage delivery cycle, and an 80% decrease in back-office workload, while also retiring a legacy platform and lowering operating costs.

Creval Sistemi e Servizi

Luigi Crocco

Head of Enterprise Architectures for Business Innovationv