Case Study: KONE achieves greater sales transparency and healthier remote team competition with Salestrail

Kone Philippines Creating Transparency and Healthy Competition for Remote Sales Reps

The customer, KONE Philippines, faced challenges with outdated and missing data in its Salesforce CRM due to manual entry by its remote sales team. This lack of transparency created a mismatch between sales forecasts and the actual pipeline, making it difficult for managers to get a real-time view of performance. To address this, they implemented the Salestrail application.

Salestrail provided an automatic activity logging solution that brought transparency and data-driven coaching to the sales process. The results included improved Salesforce data quality, the ability to spot outdated contact information, and the fostering of healthy competition among the remote team. Salestrail's customizable platform allowed managers to provide better coaching, and the sales team gained visibility into their performance, which helped motivate them even during a difficult transition to remote work.

KONE

Markus Nisula

Managing Director