Case Study: Bank Norwegian builds a daily motivation culture with SalesScreen

Sandnes Sparebank boosts daily motivation with SalesScreen in 180 licenses

Sandnes Sparebank's customer service teams lacked a real-time method to track and celebrate performance, relying instead on manual spreadsheets and slow monthly feedback. This created an administrative burden for leaders and failed to provide daily motivation or fair cross-office competitions. They implemented SalesScreen to address this challenge.

Using SalesScreen, the bank introduced real-time performance visibility, Missions to capture non-standard activities, and fun cross-office competitions. This created a daily culture of motivation and recognition. The solution resulted in high user adoption, with the platform becoming a daily essential. SalesScreen also provided managers with previously unavailable visibility into agent activities and significantly reduced the administrative time required for recognition.

Sandnes Sparebank